Shipping Policy

At GraceBeauty, we strive to provide our customers with a seamless shopping experience. Below are the terms and conditions for our shipping services:

1、Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of ₹500 or more.

• International Orders: Shipping charges will vary based on the destination and product weight, which will be calculated at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Delivery Policies

• Please ensure that the shipping address and contact details provided are accurate.

• We are not responsible for delays caused by incorrect addresses or issues beyond our control, such as natural disasters or customs delays.

• In case of failed delivery attempts, our courier partners may reattempt delivery or return the package to us.

Customs, Duties, and Taxes

GraceBeauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer. We recommend checking your country’s import policies before placing an order.

Any applicable customs duties or taxes are determined by the respective country’s policies, and GraceBeauty has no control over these charges

Damages

GraceBeauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

2、Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

GraceBeauty will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

3、Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

email us at [email protected]

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Thank you for choosing  GRACEGLOW BEAUTY PRODUCTS PRIVATE LIMITED for your shopping needs. We look forward to serving you!